Coronavirus update
We are key suppliers to industry (including the medical and food sectors), large and small businesses, individuals and households and many government agencies, and so we are absolutely committed to remaining fully operational throughout the crisis. We are able to process all orders and enquiries as normal, but we will continue to prioritise orders for the NHS and similar key organisations whenever necessary.
The feed below is to help give you detailed information about our current service status within different departments during Lockdown.
Service status for :
Website & order processing:Good
Good service, with no current problems.
Delivery:Good
Good, but large increases in demand across all UK delivery networks during lockdown may cause very occasional delays for some deliveries. As a precaution some of our 'next-day, before 10:30' delivery options are suspended; all 'next-day, before Noon' options remain available.
Dispatch:Good
Good service, with no current problems.
Sales & support:Good
Good service. Sales team available by web-chat, phone, email and online enquiry, Mon-Fri 9am - 5pm.
Manufacturing:Good
Good service, but with some slightly higher lead times than usual on certain product types.
Material & Stock supply:Good / Fair
Good stock levels - Some temporarily low-level lines (due to recent disruption to ports and overseas supply chains) - these lines are expected to be replenished shortly.
Accounts:Good
Good service, with no current problems. Some international customers may need additional contact to help fulfill new HM Customs requirements.
Measures we are taking to protect Customers and Staff
The safety of our staff and customers is of paramount importance to us. Among other measures, we continue to take the following precautions to help reduce risk to all our employees and customers:
- All staff are being given continual guidance and the latest information from our management team
- We have restricted contact and movement of staff across our factories and offices
- Support staff are working remotely wherever possible
- We follow government guidelines on hygiene and hand-washing
- Hand-sanitising facilities and PPE are readily available for all our employees
- We have stopped all unnecessary visits to our site
- We have prepared emergency responses and strategies to cope with further escalations to the current situation
