Coronavirus update
We are key suppliers to industry (including the medical and food sectors), large and small businesses, individuals and households and many government agencies, and so we are absolutely committed to remaining fully operational. We will continue to prioritise orders for the NHS and similar key organisations but we are currently able to deal with all orders and enquiries as normal.
The feed below is to help give you detailed information about our current service status within different departments.
Service status for :
Website & order processing:Good
No current problems.
Delivery:Good
Good, but some problems reported attempting to deliver to closed shops and businesses.
Please ensure someone is available to receive your order at the point-of-delivery address or it is likely to affect other critical deliveries.
Dispatch:Good
No current problems.
Sales & support:Good
No reported problems. Earlier problems with some remote-working technology have been resolved.
Manufacturing:OK
Some minor delays possible for large printed\customised jobs in our factories due to safeguarding policies.
Material & Stock supply:Good
No current problems.
Accounts:OK
No current problems.
Measures we are taking to protect Customers and Staff
The safety of our staff and customers is of paramount importance to us. Among other measures, we are taking the following precautions to help reduce risk to all our employees and customers:
- All staff are being given continual guidance and the latest information from our management team
- We have restricted contact and movement of staff across our factories and offices
- We are continuing to transition staff to off-site working wherever possible
- We have enacted government guidelines on hygiene and hand-washing
- We have increased the availability of hand-sanitising facilities for all employees
- We have stopped all unnecessary visits to our site
- We have prepared emergency responses and strategies to cope with an escalation of the current situation
