Coronavirus update
We are key suppliers to industry (including the medical and food sectors), large and small businesses, individuals and households and many government agencies, and so we are absolutely committed to remaining fully operational. We will continue to prioritise orders for the NHS and similar key organisations but we are currently able to deal with all orders and enquiries as normal.
The feed below is to help give you detailed information about our current service status within different departments.
Service status for :
Website & order processing:Good
No current problems.
Delivery:Good \ Fair
Good, but large increases in demand across all UK delivery networks are causing occasional delays for some deliveries. As a precaution some of our express next-day delivery options are suspended until we can guarantee exact arrival times for them again.
Dispatch:Good
No current problems.
Sales & support:Good
No current problems. Sales team available by web-chat, phone, email and online enquiry, Mon-Fri 9am - 5pm.
Manufacturing:Good
No current problems.
Material & Stock supply:Good
No current problems.
Accounts:Good
No current problems.
Measures we are taking to protect Customers and Staff
The safety of our staff and customers is of paramount importance to us. Among other measures, we are taking the following precautions to help reduce risk to all our employees and customers:
- All staff are being given continual guidance and the latest information from our management team
- We have restricted contact and movement of staff across our factories and offices
- We are continuing to transition staff to off-site working wherever possible
- We have enacted government guidelines on hygiene and hand-washing
- We have increased the availability of hand-sanitising facilities for all employees
- We have stopped all unnecessary visits to our site
- We have prepared emergency responses and strategies to cope with an escalation of the current situation
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